Work Experience
Cybersecurity Intern
US Silica
Summer 2023 Katy, Texas
- • Modernized phishing awareness training materials.
- • Hands-on with InsightIDR, ServiceNow, and Mimecast.
- • Shadowed Senior Security Engineer to handle support tickets and confidential operations.
- • Researched emerging threats for team situational awareness.
Certified Trainer
Chipotle
2021 - Present The Woodlands, Texas
- • Managed customer service issues and resolved conflicts efficiently.
- • Led end-of-shift closing procedures with smooth operational transitions.
- • Trained and mentored new team members on efficiency and service standards.